The CCI User-Experience Lab (UXL) supports interdisciplinary research by faculty, graduate students and other researchers. The UXL has instrumentation designed to explore users’ experiences with technology by making accurate, empirical measurements as users perform tasks on a product or system (e.g., a website or a web application on mobile devices or laptops). This includes measures of satisfaction levels with the experience, and whether there is confusion or frustration while performing tasks. The UXL also has instrumentation that supports behavioral science-related studies.
The UXL’s services and capabilities include:
- Providing heuristic reviews to identify potential usability issues
- User testing to study think-aloud explanations, keystroke and mouse-movement capture, and eye-tracking testing to determine direction and fixation of the user’s gaze, as well as measuring attraction and performance
- EEG testing to measure brain activity in response to external stimuli
- Portable user-testing, including set-up and technical support
- Usability equipment training
- A state of the art focus group room equipped with a one-way mirror for observation.
The UXL, located in Room 230 of the Communications Building, was created through a collaboration between the College of Communication and Information and Oak Ridge National Laboratory.
Interested? Demonstrations and tours can be arranged by contacting Rachel Volentine, the lab’s coordinator. Additionally, reservation forms and the lab’s calendar are available on the Center for Information and Communication Studies’ website.